Report Online Fraud: What You Can Do

Report an e-mail or online fraud

If you think you have been a victim of fraud (e-mail fraud, identity theft, phishing, etc.), please contact us immediately via phone 530-894-1000 or email contact@goldenvalleybank.com.

If you believe someone has obtained your card number and password(PIN), please call us immediately at 530-894-1000 to report the incident and help prevent fraudulent transactions.

We may ask you for the following information so we can investigate:

  • Description of the fraudulent incident.
  • Any fraudulent e-mails you received or anti-virus/anti-spyware scan logs.

Anytime you are a victim of fraud or identity theft, it is important to review and monitor your credit report. For more information, read the FDIC Identity theft brochure. You can request a copy of your credit report at www.annualcreditreport.com. You may call 877-322-8228 or write to Annual Credit Report Service, P.O. Box 105283, Atlanta, GA 30348-5283. (If electing to request it by mail, the Federal Trade Commission (FTC) has a form available at http://www.ftc.gov/bcp/conline/include/requestformfinal.pdf. Each credit reporting agency allows for a credit report once per year, obtain 1 report from one agency, and every 4 months obtain another report from another agency. This allows you to view your credit report every 4 months, rather than just once time a year.