Main > Products and Services > Mobile Banking

MyGVB Mobile Banking Overview

MyGVB Mobile enables anyone with an online banking account to access their account information from a mobile device.
SmartPhone

MyGVB Mobile offers three ways to access your accounts:

  • Send a text message(s) using your mobile device.
  • Use a mobile browser on your mobile device.
  • Download an application to your mobile device.

You can choose any or all of these options, depending on the capabilities of your mobile device. Simply Login to Personal Online Banking to enroll.

SMS Text Messaging Service 96924

Use the SMS text messaging service to:

  • Check account balances.
  • Review recent account activity.
  • Find ATM and branch locations.

Requirements: To use the SMS text messaging service, your mobile device must send and receive text messages to and from a short code. Most mobile devices are capable of sending and receiving text messages, so your phone is most likely compatible with MyGVB Mobile. Please note that some mobile service carriers charge for outgoing text messages or for each message sent and received. Check with your cellular carrier for terms and fees.

Mobile Browser Service

Use the mobile browser service to:

  • Check account balances.
  • Review recent account activity.
  • Transfer money between accounts.
  • Pay bills. (Available April 2013)
  • Change and cancel pending payments.(Available April 2013)
  • Find ATM and branch locations.

Requirements: To use the mobile browser service, your mobile device must have an Internet browser and may require a data service plan. You access the MyGVB Mobile website using the link sent by SMS text message during the enrollment process. Check with your cellular carrier for terms and fees.

Downloadable Application

Use the downloadable application service to:

  • Check account balances.
  • Review recent account activity.
  • Transfer money between accounts.
  • Pay bills.(Available April 2013)
  • Change and cancel pending payments.(Available April 2013)
  • Find ATM and branch locations.

Requirements: To use the MyGVB Mobile downloadable application, your mobile device must have an operating system that supports application downloads and may require a data service plan. You download the MyGVB Mobile application using the link sent by SMS text message during the enrollment process. Check with your cellular carrier for terms and fees.

Frequently Asked Questions

How do I download MyGVB Mobile to my smartphone?
During enrollment, you are sent a unique link to the App Store where you can download "Touch Banking". If you download "Touch Banking" in the App Store without enrolling first, the download will not work.  Download "Touch Banking" as you would any other application from the App Store. After you download and install the application, you will receive a text message with an activation link. Click the link to launch the application and go to the MyGVB Mobile login page.

When I click the link to download MyGVB Mobile nothing happens, what should I do?
Every mobile device and mobile network is different, so you may not be able to download MyGVB Mobile to your mobile device. If you are having trouble, contact your mobile service carrier to make sure your mobile device supports application downloads.

What is the Golden Valley Bank text address?
The Golden Valley Bank text address is 96924.

Description of Mobile Banking Commands

Listed below are the Mobile Banking commands available for your use with MyGVB Mobile.  We may change these commands from time to time.  

  • "B", "BAL", "BALANCE" or "BALANCES”:  You may view the Available Balance of your Accounts at the time of your request.
  • "STMT", "TRAN" or "HIST":  You may view your most recent transaction history  for each Account designated by you. Not all pending transactions (e.g. pending debit card transactions, deposits holds, legal holds) are displayed.  We may change the length of time that transaction history is available without prior notice.  Transaction history on MyGVB Mobile does not replace the periodic statements for your Account. 
  • “HELP” or “HLP”: Request basic customer support for MyGVB Mobile.
  • “STOP”: You may cancel MyGVB Mobile at any time by sending a text request with the STOP command from your registered Device.  If you have registered more than one Device for MyGVB Mobile, using the STOP command will cancel MyGVB Mobile only on the device from which you send the STOP command.
  • "ATM" plus the ZIP code, city or state for the ATM:  to locate ATM.
  • "BRANCH" plus the ZIP code, city or state for the branch: to locate a branch.
  • "BOTH" plus the ZIP code, city or state for the branch: to locate ATM’s and branches.

Frequently Asked Questions

Are the keywords case-sensitive?
No. Whether you type "BAL" or "bal," a response with your account balance information is sent to your mobile device.

What should I do if I don’t get a response to a request?
Make sure you are sending text messages to 96924. Check the keyword and any additional information required for the request, such as the financial institution’s identifier, account nickname, or address.

Why are my results sent as multiple messages?
Text messages are limited to 160 characters. If your account information exceeds the character limit your account information is sent in multiple messages - no more than five at a time.

I have text messaging enabled on my mobile device, why can’t I receive text messages?
Your mobile service carrier may be blocking short codes or you may have blocked short codes on your mobile device. Short codes must be enabled to use MyGVB Mobile. Short codes are abbreviated phone numbers, usually five digits, used to send MyGVB Mobile  messages.

View the MyGVB Mobile Banking Agreement. MyGVB Mobile Banking is available for Personal or Consumer accounts only.

Is Mobile Banking secure?

To ensure the safety and privacy of your account information, we incorporate multiple security features in Mobile Banking:

  • All transactions are encrypted.
  • You must authenticate every interaction with Mobile Banking.
  • No personal or financial information is stored on your phone.

Here are some recommended security steps you can take to protect yourself:

  • Only use Secure Wi-Fi Networks. Public Wi-Fi can make you vulnerable to hacking attempts.
  • Use WPA2 encryption for the most secure connection available.
  • Turn off BlueTooth  connections while using Mobile Banking.
  • Install antivirus software.
  • Always use a PIN or Pattern screen lock on your mobile device.

System Updates:

January 13, 2013: In order to comply with Apple code and updated operating system, the iPhone 2G and 3G models will no longer be supported in future application updates. Mobile browser and text message services are not affected.